A project report on customer satisfaction. Project Report on Consumer Behaviour and Satisfaction on... 2019-01-30

A project report on customer satisfaction Rating: 8,8/10 592 reviews

MBA Final year Project

a project report on customer satisfaction

At every step along the way I was emailed and told exactly what was going on, why things were going wrong, and how long it would be before they were working again. To be able do this, firms need reliable and representative measures of satisfaction. Don't pass the buck to your company or someone else within it. Saturation point in Basic telephony service 3. Research Design: A research design is the arrangement of conditions for collection and analysis of data in a manner that aims to combine relevance to the research purpose with economic in procedure. Subject: Submission of Internship Report Dear Sir, I am submitting my Internship report and would like to take the opportunity to thank you for Your guidance and supervision in its completion. So how do project managers determine customer satisfaction? They feel that this capital would last at least for three years in the case of pure organic growth.


Next

Project Report On Customer Satisfaction

a project report on customer satisfaction

Subsequently, banking in India remained the exclusive domain of Europeans for next several decades until the beginning of the 20th century. He focuses only on what is wrong rather than what is right. Project Report Customer Satisfaction : Customer satisfaction is one of the main objectives of any organization. It's vital that you keep a clear head, respond to your clients' wishes as best you can, and at all times remain polite and courteous. I have prepared a Questionnaire for Business Research Project Against Study of. It plans to implement three key measures — change product mix; focus on high-growth locations; and expand outlets with greater economic efficiency. The reason for the decline in sales is unknown to the corporation at this time.

Next

Project Report On Customer Satisfaction

a project report on customer satisfaction

They have presence in four overseas locations — Singapore, Hong Kong, China and Dubai. It provides the personal service that your customer appreciates and it may obviate the need for a technician or serviceman to call. First, it can train and motivate the sales force to spot and report new developments. It can benefit the organization in following ways:- 1 There will be less employee turnover. So its time to say goodbye to late payment fines, long queues, lost bills, and commissions paid to local errand boys.

Next

Customer Satisfaction Project Report

a project report on customer satisfaction

Axis Bank is relatively immune to the slowdown in the retail credit and high cost of funding. In Second area of Problem of staff member, we need to Examine that information provided by staff member is easy to understand?? This has made the sector more competitive, while enhancing the accessibility of telecommunication services at affordable tariffs to the consumers. However, with your guidance, it was completed in the best possible manner. But it can increase its profitability by increasing the postpaid users. Axis Bank's clientele in respect of debt placements includes leading public as well as private sector corporate in India.

Next

MBA Final year Project

a project report on customer satisfaction

Other channels like Company owned Retail such as Vodafone mini-stores are also used as Distribution channel and are generally seen to be contributing to around 10-15 % of a telecom company's subscriber base as well as revenues. Following is the analysis of the data collected: Service Excellent Very Good Fairly Good Average Poor Network 36 33 20 8 3 Network Quality 3% 8% 36% 20% Excellent Very Good Fairly Good Average Poor 33% Interpretation: Here major respondents are satisfied with the network coverage. People not just demanded more from their banks but also received more. By analyzing this information, they can spot important opportunities and problems. It might not always be practical to deal with all customers' queries within the space of a few hours, but at least email or call them back and let them know you've received their message and you'll contact them about it as soon as possible.

Next

MBA/BBA Final Marketing Project Report on Customer Satisfaction of HCL Technologies Limited

a project report on customer satisfaction

During the organizational attachment period an intern works on a project and writes report on that project in the report-writing period. Record details about your client's life and enter these in your file. This project has no doubt has given us the knowledge and the experience. How do you compare the facility of axis bank with other bank? Interest margins, while they have declined from the 3. Their successful use of the equipment depends upon the effectiveness of the training, and it is imperative that the salesperson follows through after the training period to make sure the client uses the purchase properly.

Next

MBA Final year Project

a project report on customer satisfaction

The following list of topics can serve as an interview guideline. It is seen as a key performance indicator within business and is often part of a Balanced Scorecard. A,PhD for have been a constant source of support and encouragement for the completion of the project. Marketing research takes very vital role in knowing and understanding customer needs and behaviors. How do buyers form their expectations? As an alternative, both of you can go together to handle customer complaints. Based on findings the suggestions and the conclusion were made. It contained questions regarding age, occupation, contact information etc.

Next

Internal Customer Satisfaction, Project Report MBA Internal Customer Satisfaction, Customer Satisfaction Project Report

a project report on customer satisfaction

Offer a sample gift to enhance the use of your product. Both these banks are now defunct. Automatic Rollover: As a Fixed Deposit holder, you can avail of the facility for automatic rollovers on maturity for both the principal and interest. Such strong emphasis and focus on lending also does not appear to have had any deleterious impact on the overall asset quality. These interpretations are different for different stakeholders, and they can change over time. How much you satisfied with that product? Your suggestion to improve services of Axis bank. In the words of David J.

Next

MBA Final Year Project on Customer Satisfaction

a project report on customer satisfaction

If the performance exceeds expectations, the customer is highly satisfied or delighted. Make certain that they are also in great detail. Only those who hurt me are displeased but do not complain. Otherwise, nothing has really changed in the bank. L PhD, and also heartfelt thanks to our Directors Thiru Marie Johnson, B. There's nothing more annoying for a client than being passed from person to person, or not knowing who to turn to. The bank, though, appears to have insulated such pressures.


Next